Where do we deliver?
We have worldwide delivery! We are based in Cork, Ireland and have fulfillment centers across the world which means you can shop our full* product range, delivered to your doorstep!
*Some product lines are only available for delivery in Ireland due to the nature of the product. You can find delivery availability when you reach the checkout.
When should I expect my order?
Due to high demand and increased safety procedures in our fulfilment centre deliveries may take longer than usual. Please bear with us; we’re hard at work getting your order to you as quickly and safely as possible. Select items will be dispatched within 7 business days however some orders can take up to 4 weeks to reach you.
For order updates you can reach us on: hello@iTrolley.ie
Who will delivery my order?
We ship all of our orders with secure courier services such as UPS, Armeax and our in-house delivery team and as a result, you can order with confidence that your goods will arrive safe and sound.
If you have any issues with your delivery please contact us on: hello@iTrolley.ie
How can I track my order?
When orders are sent via couriers you will receive tracking information directly to your email address. When we send your order via our in-house delivery service we will contact you directly via the email provided on your order.
What is the delivery cost?
Delivery charge varies depending on the product type and location of delivery. Once you have entered your delivery address at the checkout stage you will see the final delivery charge applicable to your order.
When you are ordering multiple products you will only be charged one delivery cost which means you can increase your basket size without extra charges.
What if I miss my delivery?
Things happen; if you miss your delivery don’t worry, please email us on email@example.com if there are no details provided by the courier.
What should I do if there is a problem with my delivery?
If there is a problem with your delivery please send us an email on hello@iTrolley.ie or use the ‘Request a call back’ function on our home page and a member of our team will be in touch.
What are your delivery procedures though Covid-19?
Our drivers may preform curbside delivery if deemed necessary to protect both you and our drivers as well as practicing excellent hand hygiene with hand sanitization practices which are in operation.
What is your returns policy?
You can find our returns policy by clicking here
If you need to speak with our team simply email hello@iTrolley.ie or request a callback!